Effective 23 July 2026

Privacy Policy

Information we collect

We may collect your name, contact details, company, location, products of interest, project information, correspondence and documents you choose to provide. Please do not send sensitive personal information unless it is necessary and we have agreed to receive it.

How we collect and use information

We collect information directly from you when you submit an enquiry through this website, call us or otherwise communicate with us. We use it to respond to enquiries, assess project requirements, prepare quotations, coordinate samples and documents, communicate with suppliers and logistics providers, manage commercial relationships and comply with legal obligations.

Website enquiry form

When you submit the website enquiry form, the information is transmitted to our website hosting and form-processing provider, stored as a business enquiry and sent to our nominated email address. We use the information to review and respond to your project requirements.

Website analytics

We use Google Analytics to understand website visits, traffic sources, page use and completed enquiry actions. Google may collect information such as device and browser details, approximate location, pages visited and interaction events. We use this information to assess and improve the website and marketing performance. You can limit analytics collection through your browser settings or available Google privacy controls.

Disclosure and overseas recipients

Where reasonably necessary for your enquiry, we may share relevant information with manufacturers, bonded-zone providers, freight and logistics providers, technical advisers and other service providers. Some recipients are located in China or other countries connected with the proposed supply chain. We aim to disclose only information reasonably required for the enquiry or transaction.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No email or internet transmission is completely secure. We retain information only for as long as reasonably required for business, legal, accounting and dispute-management purposes.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, through the website enquiry form or by telephone. We may need to verify your identity before responding.

Changes

We may update this policy when our practices or legal obligations change. The effective date above shows the latest version.